Question 1

When will I receive my access code?

Accepted Answer

After completing payment, please allow up to 30 minutes to receive your access code by email.

Question 2

How long is my certification valid?

Accepted Answer

Certificates are valid for 1 year from the date you pass.

Question 3

What if I don't pass?

Accepted Answer

Each access code allows one exam attempt, so we encourage you to review the course material thoroughly before you begin. If you don't pass, you can retake the exam for a $49 retake fee.

Question 4

Is my photo stored anywhere?

Accepted Answer

Your photo is used only to generate your certificate and ID card in your browser. It is not uploaded to a server or stored anywhere by this site.

Question 5

How do I verify someone else's certificate?

Accepted Answer

Use the Verify a Certificate link at the top of the page, or scan the QR code shown on their certificate after they pass.